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Policies

At The Paper Crate, we strive to give our customers the most enjoyable shopping experience possible. To make sure that happens, we make sure our store policies are fair, clear and transparent. Read on to see all our policies below. If you can’t find the exact information you’re looking for, please get in touch and we’ll do our very best to help you out.

 

Refunds and Returns

Details to Know

All unopened items may be returned for a full refund if returned within 30 days of being purchased or can be exchanged for a full credit or other merchandise of equal value. The items may be returned in-store or shipped to us. The customer is responsible for the cost of shipping of any items returned to us.

Opened items may not be returned or exchanged.

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Shipping Policy

All items ordered on the Web site are shipped within 1 - 2 days unless otherwise noted. Monthly Card Making Subscription kits are shipped once a month on or around the 4th of each month. 

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